Insurance and health on your phone
The Generali Tranquilidade App helps you manage your insurance. If you have health insurance, myAdvanceCare adds your digital card, medical network and health-request management.
Which one should you install?
The apps complement each other: one brings together your Generali Tranquilidade insurance management; the other focuses on services and requests linked to your health insurance.
Keep your insurance, documents and most frequent tasks close at hand, 24 hours a day.
Use your health insurance more independently on your phone or through the web version.
Simple installation
Always download the official app using the links provided on this page.
Open Google Play or the App Store, check the official name and developer, and install the app.
For the Generali App, have an active individual policy number ready. For myAdvanceCare, prepare your tax number and health-card number.
Create a strong password, enable biometrics when available and keep the app updated.
myAdvanceCare in practice
Photograph or scan expense documents and submit them through the app without sending the originals. You can track progress under Requests › Reimbursements.
For a pre-authorisation, download the indicated clinical form, ask your doctor to complete it, upload the documents and track the request in the app.
Use clear photographs showing the complete document and all amounts legibly.
Check your IBAN under Insurance › My details › IBAN for reimbursements.
Check the medical network and prices in advance to make an informed decision.
Keep the original documents on file even when you do not need to send them.
Need help?
If you have difficulty registering or cannot find a policy, contact us. We will help identify the details required and the right channel.
Features may vary according to the policy, contracted cover, user profile, device and app version. This page provides general information and does not replace policy terms or the apps' official instructions.