Make the scene safe
Use hazard lights and safely secure the scene. Call 112 if anyone is injured or there is immediate danger.
Claims Support
Stay calm. Record the facts. Contact us.
The first few minutes matter. Protect people, safely prevent further damage and collect clear information to support the claim.
01
People first
Check for injuries and do not put yourself at risk.
02
Prevent further damage
Secure the area or turn off water, gas or electricity only when safe.
03
Record everything
Take photographs, note contacts and preserve documents and evidence.
04
Contact us
We help organise the claim and supporting information.
Motor accident
At the scene
The accident statement records the facts; completing it does not mean admitting liability. If anyone is injured, there is disagreement, documents are missing or circumstances are unclear, request police attendance.
Photograph before moving
Record vehicle positions, plates, road signs and markings, the wider scene and damage details without exposing yourself to traffic.
Collect details
Note drivers' and witnesses' names and contacts, vehicle plates, insurers and policy numbers.
Complete carefully
Use one statement for both vehicles when there is agreement. Mark the circumstances, draw a simple sketch and never sign a blank document or one you disagree with.
Keep the same record
Once signed, both drivers should photograph every page and retain a legible copy.
Send promptly
Send the statement, photographs and supporting information to your insurance intermediary, keeping the originals.
Keep a copy in your vehicle
European Accident Statement
Download and print the two-page document. Keep it in the glove compartment with a pen.
Standalone glass breakage
Damaged glass does not have to disrupt your day.
We have a dedicated process with Carglass, one of the leading vehicle-glass specialists, to help speed up repair or replacement when the incident is covered by the policy.
Photograph the glass
Send a clear photograph showing the chip, crack or broken glass and where the damage is located.
Add the details
Provide the registration number, name and contact details of the person to be contacted for the appointment.
We arrange the referral
We first confirm cover and send the incident to Carglass. Their team then contacts the client to arrange repair or replacement at the most convenient available location.
Home and property
Document before repairing.
A well-documented claim can make assessment easier and speed up resolution. When the evidence is sufficient, the insurer may decide that an on-site inspection is unnecessary; that decision always rests with the insurer.
Safely limit damage
Turn off water, gas or electricity when necessary and safe. Make only urgent repairs needed to prevent further damage or keep the home secure.
Photograph context and detail
Record the apparent cause, affected rooms, damaged belongings and how damage develops before cleaning or repair.
Obtain reports and estimates
Ask the technician for a fault report stating the likely cause and required work. Add itemised estimates, invoices and warranties.
Preserve evidence
Do not discard damaged parts or items before authorisation. If urgent repair is essential, photograph before, during and after, and keep all receipts.
Other incidents
Documents that can make a difference.
Theft or vandalism
Contact the police, preserve the scene and prepare a list of items with photographs, invoices, serial numbers and values.
Third-party damage
Collect details of those involved, witnesses and evidence. Do not admit liability or agree payments before contacting us.
Injuries
Prioritise medical assistance and keep reports, prescriptions, receipts and evidence of expenses or incapacity.
We are with you
The sooner you contact us, the better we can guide you.
Send a brief description, policy number, incident date and available photographs. Avoid sharing personal documents in groups or public channels.
This guidance is general. In an emergency call 112. Claim acceptance, inspection requirements, cover, excesses and settlement depend on the policy, facts and insurer assessment.