PRACTICAL GUIDE · BUSINESS
I run a business. What should I protect and how should I respond?
A business needs to protect its people, assets and decision-makers. This guide helps you organise a review and know where to start when you need support.
For the review: gather policies, activities and workplaces, staff and payroll, an inventory and asset values, existing benefits and management structure. We start with what you have and what has changed.
01 · Workers’ Compensation
Before you need it
- Check declared roles, workplaces and earnings. Report staff joining or leaving and changes in activities within the policy’s deadlines.
- Ask whether a waiver of recourse is included. The availability of this cover does not mean it is part of every policy.
If an accident happens
- Prioritise assistance. In an emergency, call 112; otherwise, check where to seek treatment through the insurer’s Workers’ Compensation network.
- Send the accident report to the insurer within 24 hours of becoming aware of it. Fatal accidents must be reported immediately, followed by the written report.
- Record the date, time, location, task and witnesses. Keep the documents and follow the medical team’s and insurer’s instructions.
02 · Business Multi-risk
Prepare the information
- Separate the building, fit-out, equipment and stock. Update inventories and values, including seasonal stock changes.
- Consider how long you could operate without premises or machinery. Check whether the proposal includes the business interruption cover you need.
If damage occurs
- Protect people and, where safe, prevent further damage. Take photographs, keep evidence and report the incident promptly.
- Request a technical assessment of the cause and a repair quote. Coordinate with the insurer before permanent repairs or disposal of damaged items, without delaying urgent safety measures. Report theft to the authorities.
03 · Business Life Insurance
Define the benefit
- Compare the insured amount and disability definition: Base and Top do not provide identical protection. Also check any Critical Illness cover.
- Explain who is covered and how beneficiaries are designated. Review membership and insured amounts when staff or salaries used in the calculation change.
When a claim is needed
- Contact us to identify the relevant cover and required documents. Submit medical records through the channels specified by the insurer, protecting the employee’s privacy.
04 · Business Health Insurance
Choose and communicate
- Compare hospital care, consultations and tests, the network, co-payments and waiting periods. Network access does not mean every expense is reimbursed.
- Assess Extra as a supplement. Give your team a plan summary and explain how to access their card and the network through myAdvanceCare.
Before using the cover
- Check the provider and costs. For hospitalisation, childbirth or outpatient surgery, check prior authorisation; if prescribed by a doctor outside the network, contact AdvanceCare. Keep prescriptions and receipts for any reimbursement requests.
05 · D&O — Business leaders need protection too
Prepare the assessment
- Identify the activity, company structure, subsidiaries and management roles. Have recent accounts and information about known claims or circumstances ready.
- Compare the insured limit, territorial and time scope and defence costs. Check how claims and circumstances that may lead to claims must be notified.
Received a claim or formal notice?
- Keep the communication and receipt date, preserve records and contact us promptly. Do not wait for court proceedings to begin.
- Coordinate the response, choice of lawyer and defence expenses with the insurer. Observe the notice’s deadlines and seek legal support in good time.
Insurance complements prevention. This guide does not replace your policy’s procedures or other legally required notifications. If in doubt, we can help you confirm the steps and deadlines.
Review my business protection →Sources and insurer information
Prepared using Generali Tranquilidade documentation: Workers’ Compensation terms, Business Life, Business Health and D&O brochures, and official product information.