PRACTICAL GUIDE

How do I use my health insurance?

Before booking, check the practitioner, procedure and how you will use your cover. A quick check helps avoid surprises when paying.

1. Check your policy and myAdvanceCare for your cover, available limits and the amounts you pay.
2. Search the provider network and confirm with the clinic that your doctor and intended procedure are covered by your policy’s network agreement.
3. Ask whether a prescription or prior authorisation is needed, particularly for tests, treatment or admission. Arrange it before the appointment.
4. If claiming reimbursement, first check that your plan allows it. Keep the invoice and required medical documents and submit them through the channel indicated in the app.

Network access and reimbursement are different ways of using your insurance. A clinic accepting AdvanceCare does not mean every procedure has the same price or cover.

Before your appointment: digital card, identification, prescription if needed and confirmation of the amount to pay.